Cancellation & Refund Policy

At Polyguard Drugs Pvt. Ltd., customer satisfaction is very important to us. We always strive to provide quality products and a smooth customer experience.

Order Cancellation:

• Orders can be canceled within 12 hours of placement by contacting our customer care team.

• Once the order has been dispatched, it cannot be canceled.

Refund Policy:

• Refunds are applicable in case the product is damaged, defective, or incorrectly delivered.

• To be eligible for a refund, customers must raise a refund request within 48 hours of receiving the product.

• After approval, refunds will be processed within 7–10 working days and will be credited back to the original payment method.

Non-Refundable Items:

The following items are not eligible for refund:

• Opened or used products

• Customized or personalized orders

For any refund or cancellation-related queries, please contact Polyguard Drugs Pvt. Ltd. customer support.